ARCHANA SINHA

Business use cases

Driving User experience and business value with AI and Platform innovation

Consumers

Apps / Digital Experiences

Patient Portal
Consumer Mobile App
Web Experience

Key use cases

  • Book appointments and make payments
  • Access health information and resources
  • Guided health journeys
  • Better engagement and experience
User AnalyticsIn-app user guides

Business Users

Apps / Digital Experiences

Provider EHR
Clinical Apps
Care Team Tools

Key use cases

  • Access insights and act on gaps
  • Automate workflows
  • Improve operational efficiency
AI Evaluation
AI Agent Recommendation
Intelligent Workflows

Business Users (Ops)

Apps / Digital Experiences

Internal Apps
Data & Analytics Tools
Operations Dashboards

Key use cases

  • Develop and evaluate AI agents
  • Access and work with clinical data
  • Build and integrate solutions using APIs and services
  • Operational analytics and monitoring
Domain Services

Partners

Apps / Digital Experiences

Payer Portals
Developer Apps
Partner Solutions

Key use cases

  • Exchange clinical data (Provider ↔ Payer)
  • Use APIs to build integrated solutions
  • Access reusable services
  • Extend ecosystem capabilities
Commercial Data Services

Clinical Data Platform

Core Platform Capabilities (Enablers)

APIs & Integration Services
Confidentiality Framework
Automation Services
Partner Services
Technology / Platform Capability
Scalable Products
Better User Experience
Greater Business Value